Zendesk Voice turns customer conversations into effective, organized interactions. You can deliver phone support today right from your computer or existing phone lines. All phone calls and voicemails are tracked and recorded onto a Zendesk ticket, so you can easily keep a close eye on the types of customer calls and the quality of your team’s support.
Pricing
- Voicemail$.013/min
- Inbound calls starting at$.016/min
- Outbound calls starting at$.028/min*
- Phone numbers are $1 each per month.
- English voicemail transcription is $.05 per minute.
* Price for forwarding calls to international and mobile numbers varies. Learn more.
Highlights
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Beautifully simple phone support
Create a modern call center without the need for additional hardware. With Zendesk Voice, your agents can answer inbound or make outbound calls from their preferred browser, landline, or mobile. Voicemails are recorded and transcribed into Zendesk tickets. With every conversation or follow-up task organized in tickets, both agents and customers have a clear record of every phone call.
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Real-time visibility into call activity
Track and report on call activities—assuring phone support quality in real-time. Zendesk Voice comes with built-in dashboards that report on call activity and call history. You have an instant view of queue activity stats like calls waiting and wait times, as well as agent performance metrics. With detailed insights into all your call activity, you can see trends and better predict future support demands.
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Take your phone support global
Support customers from all around the world by adding national numbers with one click. Zendesk Voice is currently available in 19 countries across North America, Europe, and Asia—with more countries to be added in the future. If you’d like to suggest a country and have us notify you when it becomes available, please send us an email at voice@zendesk.com.
How they use it
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“Zendesk Voice enables businesses like ours to function like much larger organizations without the overhead. It means our customers can reach us around the clock and at times that are convenient to their business operating hours, rather than our own. Plus the availability of live stats provides a much clearer and up-to-the minute view of customer service performance.”
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“Zendesk Voice is solving all of our phone support needs. We’ve moved our entire phone support to Zendesk Voice and are already seeing a significant increase in productivity. Our team loves it and we’re hoping to expand it company-wide ASAP.”
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Sample the goods!
