With Joseph A. Michelli, Ph. D.

It's been said that there is a fine line between "cult" and "culture." Contrary to most approaches, Zappos has developed legendary service from the inside out. By first obsessing on the employee experience and then focusing on all touch points related to customer ease, engagement, and evangelism, Zappos has developed a reputation as an employer of choice and a customer loyalty champion. Watch this on-demand webinar to learn how you could elevate your business culture and success if you took a few minutes to benchmark The Zappos Experience.

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.