With Ron Kaufman

TWhen it comes to building a strong service culture, the path to success is not always clear. And while each successful service team is different, the architecture they apply to build an uplifting service culture is the same.

Bestselling author of Uplifting Service - The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, Ron Kaufman reveals the 5 key elements of uplifting service. He walks us through how the world’s best performing companies have changed the game through service - and how you, too, can put these actionable steps into practice immediately to build a sustainable culture that delivers outstanding service every day.

Ron Kaufman is a New York Times bestselling author, global consultant, speaker, and educator, specializing in building service cultures in the world’s largest and most respected organizations, including Singapore Airlines, Nokia Siemens Networks, Citibank, Microsoft, and Xerox. Ron is the founder of UP! Your Service, a regular columnist at Bloomberg Businessweek, and has been featured in The Wall Street Journal, New York Times, and USA Today.