With John DiJulius

Watch as THE authority on providing a world-class customer experience, John DiJulius, shares how companies like Starbucks, Chick-fil-A, Nestle, Disney, Nordstrom, and The Ritz-Carlton deliver world-class service consistently, and how you can, too. In addition to addressing the current “Customer Service Crisis”, John provides actionable steps that companies of any size can follow to improve their customer service today.

Best-selling author of both “Secret Service: Hidden Systems that Deliver Unforgettable Customer Service” and “What’s the Secret: to Providing a World-Class Customer Experience”, John DiJulius is redefining customer service in corporate America. His keynotes and workshops are used by the top world-class customer service companies to provide unforgettable service every day. John has worked with companies such as Lexus, PricewaterhouseCoopers, The Marriott Hotels, and State Farm Insurance, to name a few, and he’s the father of America’s #1 customer service conference, The Secret Service Summit.